Terms and Conditions

 

 

 

General

  • All client’s personal details are treated in the strictest confidence and will not be passed on to any third parties

  • All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment

  • By signing the consultation form, clients are giving Amethyst&Lotus permission to hold records and data about them

  • Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian

  • Consultation Forms and treatment notes will be kept on file, securely by Amethyst&Lotus

  • Treatments will only be conducted if Amethyst&Lotus deems the treatment safe for the client to receive

  • GP/Consultant permission may be required before treatments can be provided

  • Amethyst&Lotus has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior. .Payment will be collected for the full treatment price, provided more than 10 minutes of the session has been completed

  • Personal information will not be shared with any third parties

  • Clients under the age of 18 must be accompanied by an adult

  • The adult must give permission for the treatment to be performed

  • The adult must co-sign the client’s consultation form

Payments

 

  • Payment can be made by cash or card

  • Payments to be made prior to appointment or at time of appointment before treatment is carried out

  • Prices and special offers are subject to change without notice 

  • Receipts can be provided on request

  • £10 deposit must be made prior to first appointment to secure booking

 

 

Notice of cancellation 

 

  • A minimum of 48 hours cancellation notice must be given. Failure to do so will result in a cancellation fee being added to your next appointment

  • Clients who cancel within 24 hours of appointment will be subject to a £10 cancellation fee to be paid prior to next appointment or within  28 days of the cancellation

  • Amethyst&Lotus has the right to cancel a treatment by giving 24 hours’ notice

  • Amethyst&Lotus has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill

  • Amethyst&Lotus has the right to cancel a treatment without notice if the client is intoxicated or inebriated

  • Amethyst&Lotus commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

 

 

​Sessions

 

  • Clients have read and understood these conditions and agree to the terms and conditions set out

  • Clients confirm consent to the therapy of their choice being carried out

  • Details of the treatment to be provided, cost and duration of initial consultation and follow up sessions will be outlined at time of booking and again within initial consultation.

  • Clients will be expected to complete a health questionnaire at initial consultation and to update therapist on each subsequent visit of any changes in health/medication

 

 

Vouchers

 

  • Vouchers are valid for one appointment only

  • Voucher to be produced at time of appointment

  • Vouchers can be used as payment towards any available, advertised treatments*

  • Vouchers cannot be redeemed for cash or exchange

  • Vouchers are issued by Amethyst&Lotus and can only be redeemed against our therapy list.

  • *Vouchers cannot be redeemed against Hypnotherapy sessions

  • Vouchers to be redeemed within 6months of date on voucher

  • The whole amount of the voucher must be used as payment for each therapy; no refunds are available for part used vouchers.

  • Postage will be charged should you wish them to be posted to yourself or the recipient of the voucher.

  • Refunds are not available for vouchers already paid for and provided

 

 

Refer a Friend

 

  • Refer A Friend Voucher to be produced at time of appointment

  • Discount to be given against full cost of therapy

  • Can be used against any therapy* offered by Amethyst&Lotus

  • *Refer A Friend Voucher cannot be redeemed against Hypnotherapy sessions

  • Client and friend can book different therapies when redeeming Refer a Friend Voucher

  • Voucher redeemable against one appointment only

  • Discount for client who referred friend only given once friend has attended and paid for their appointment

  • One voucher provided per therapy session

  • Only one Refer a Friend voucher to be redeemed per session

  • Refer a Friend voucher given only on completion and payment of therapy

  • Cancellation of appointments is subject to cancellation policy as above.

  • Refer A Friend are distributed at Amethyst&Lotus’ discretion

  • The clients give the vouchers to people they expect will redeem the vouchers and purchase a treatment

 

 

Website Content

 

  • Website content will be authorized and managed at Amethst&Lotus’  discretion, including testimonials

  • Photographs will only be displayed with the consent of the people in the photograph

  • Photograph consent may be obtained by Amethyst&Lotus verbally or in writing

  • No portion of this website may be distributed or reproduced by any means, or in any form, without the prior written permission of Amethyst&Lotus

  • The expiry date will be within three months after the voucher issue date

 

 

Complaints Procedure

 

  • If a client wishes to make a complaint about Amethyst&Lotus this must be emailed to the address specified at www.amethystandlotus.co.uk/contact

  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint

  • All complaints will be taken very seriously and a response will be provided within 28 days

 

Insurance and Ethics

 

  • Amethyst&Lotus is registered with The Federation of Holistic Therapies and Associated Beauty Therapists

  • Amethyst&Lotus abides by the Code of Conduct’s set out by The Federation of Holistic Therapies and Associated Beauty Therapists

  • Amethyst&Lotus is fully insured by Asssociated Beauty Therapists insurance services

 

 

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